Business, NDIS & Individual Accounts and FAQ

A Business Account is designed to make purchasing easier, faster, and more efficient for organisations. With a Business Account, you can:

• Streamline ordering – Save time with bulk ordering, shopping lists, and quick reorders.
• Flexible payment options – Access payment on account or invoice billing to suit your business needs.
• Team access – Allow multiple staff members to place orders under one central account.
• Custom pricing – Receive tailored quotes for Price on Application (POA) products.
• Centralised management – Track orders, manage addresses, and view account activity in one place.

How to Apply for a Business Account?

1. Complete the online application form
   Provide your business details, including company name, ABN, and contact information.
2. Submit supporting information
   Depending on your requirements, you may need to provide additional documentation.
3. Account review
   Our team will review your application and confirm eligibility.
4. Approval and setup
   Once approved, you’ll receive login details and can begin using your Business Account immediately.

An NDIS Account is designed to make ordering and managing products easier for participants and providers under the National Disability Insurance Scheme (NDIS). With an NDIS Account, you can:

• Simplify checkout – Save time by using invoice billing linked to your NDIS plan.
• Manage NDIS details – Store and update your NDIS information securely for future orders.
• Access tailored options – Request quotes for Price on Application (POA) products directly through your account.
• Track orders easily – View your order history, quotes, and communications in one place.
• Streamline communication – Use built‑in tools to connect with our team about your NDIS purchases.

How to Apply for an NDIS Account?

Applying for an NDIS Account is straightforward:

1. Complete the online application form
   Provide your personal details, NDIS participant number, and any supporting information.
2. Submit supporting information
   Depending on your plan, you may need to provide additional details such as plan manager information or funding arrangements.
3. Account review
   Our team will review your application and confirm eligibility.
4. Approval and setup
   Once approved, you’ll receive login details and can begin using your NDIS Account immediately to place and manage orders.

You can create an individual account using your email address, and we’ll send you a unique code each time you sign in. This quick, password‑free method gives you a smoother and more secure experience.

Benefits

• Stronger security — Each code works only once and expires fast, making it much harder for anyone to access your account without permission
• No passwords to remember — Skip the hassle of creating, managing, or resetting passwords. Just enter the code we send to your email.
• Reduced fraud risk — OTP login helps protect your account from unauthorised access, fraudulent orders, and account takeovers.
• Faster Checkout — Saved details auto‑fill automatically .
• Track Orders — Track Orders .
• Cart Sync Across Devices — Your cart stays with you when logged in.
• Easy Returns — Your account verifies orders for quick, simple returns.

How to Create an Individual Account?

1. Go to the Account Page
   Click the Login icon or Account link usually found in the top‑right corner of the store.
2. Enter Your Email Address
   Type in the email you want to use for your customer account. This should be the same email you use for orders so everything stays connected.
3. Receive a One‑Time Passcode (OTP)
   We will send a secure, one‑time passcode to your email inbox. This replaces the need for a password.
4. Enter the Passcode
   Check your email, copy the code, and paste it into the login field on the store.
5. - Access Your Account
   Once verified, your customer account is created automatically. You can now view past orders, manage your details, and enjoy a faster checkout experience.

NOTE: This feature is available only to authorised customers with a Hesed Med online account and the necessary permissions.

Intelligent Cart (AI) helps you build orders faster by automatically identifying products, quantities, and patterns based on your inputs. It streamlines bulk ordering and reduces manual data entry.

• Upload CSV files containing SKUs and quantities.
• Forward emails with product lists to auto‑populate your cart.
• Use intelligent search to find products even with misspellings.
• Automatically match SKUs to the correct products.
• Quickly add large product ranges with minimal effort.

NOTE: This feature is available only to authorised customers with a Hesed Med online account and the necessary permissions.

👤 About My Account Interface

The My Account interface is your personal hub for managing all key details related to your account. From here, you can:

• View and track current orders
• Access your complete order history
• Manage your address book
• Quickly reorder past purchases
• Save shopping lists and run reports
• And more

You can access My Account anytime by clicking the people icon at the top right of the screen.

My Account – Quick Navigation

• Dashboard Overview
• Order History
• View all orders
• Search & filter orders
• Order details & invoices
• Order Status
• Re‑Ordering
• Shopping Lists
• Reports
• Address Book
• Account Information
• Company Users

Order History

Every order you place is automatically saved in your order history.

• Orders are listed with the most recent first.
• You can filter by order type (e.g., completed, requires approval).
• Each order displays its current status and full details.

Order Search & Filtering

From Recent Activity, click View All to see every order you’ve placed. You can filter by:

• Search – Order ID, Purchase Order Number, or shipping address details.
• Date – Year or time period (within 365 days).

Order Details

For each order, you’ll see:

• Order Number & Date
• Status (Processing, Shipped, Cancelled, etc.)
• Payment Method
• Shipping Address
• Products ordered
• Totals (including tax and shipping)
• Tracking number (if available)

Note: Draft or pending orders do not appear in the order list.

Invoices

Invoices can be downloaded directly from your order history.

Order Status

Each order shows an overall status (e.g., Part‑shipped if some items are shipped and others are processing). You can click into the order to view the status of each individual package.

Re‑Ordering

Quickly duplicate past orders with the Re‑order button:

• Add items as new order – Replace your Quick Order contents with products from the past order.
• Add items to existing order – Add products to your current Quick Order.

You can also re‑order individual products using the Order Again button.

Shopping Lists

Save frequently purchased items as shopping lists for faster re‑ordering.

• Name – Assigned when saving from My Cart.
• Updated date – Last time the list was modified.
• Actions – Add items to existing cart or create a new cart.

Reports

Built‑in reporting tools give visibility into your purchasing activity.

• Purchase history by time period – View products purchased by quarter, month, or week.
• Re‑order entire ranges of products with a few clicks.

Limitations:

• Only the most recent 4 periods can be shown.
• Maximum of 100 products per time period.

Address Book

Manage billing and shipping addresses directly in My Account.

• Default Billing – Used for invoices.
• Default Shipping – Used for deliveries.
• Other Addresses – Additional saved addresses.

You can add, edit, or delete addresses at any time.

Account Information

View a summary of your account details, including:

• Email address
• Name and company name
• Financial details (e.g., credit terms)

Company Users

Company Users lets you create teams of staff with shared access to account activities such as orders, shopping lists, and addresses. Sometimes referred to as company roles or sub‑accounts, this feature is designed to optimise B2B purchasing and account management.